Description of goods and/or services: Crum Plumbing, Inc. is a full-service commercial and residential plumber, which means that we do just about everything a plumber normally does. We do not sell plumbing-related items without installation services included. We are not a retail outlet.
Customer Service Contact Information:
Crum Plumbing, Inc.
1410 W. Houston Ave., Gilbert, AZ 85233
480-464-5854 Phone # during business hours; 7am to 3pm Mon-Fri
480-892-3661 Emergency Phone # all other times
602-619-8200 and 602-739-5661 Alternate Emergency phone #’s
480-464-5904 Fax
Return Policy: We do not have a return policy per se. If there is something wrong with our work, we make it right. If there is a manufacturing defect that is not caught during installation (very rare), we replace it at no cost to the homeowner.
Refund Policy: We do not have a refund policy per se. If there is a problem with the work, we make it right.
Cancellation Policy: Scheduled work may be cancelled without cost to the homeowner right up until our technician knocks on their door. For Special Order items that are non-returnable to the distributor, the 50% pre-payment is forfeited.
Delivery/Shipping Policy: We deliver the item(s) when we go to the job for the installation and delivery is included with the total cost. Since we do not retail items only, there is no “Shipping Policy”.
Delivery Time: We deliver the item(s) when we go to the job for installation. We usually respond to non-emergency requests within 48 hours.
Price List: We do not have a Price List. Each job is different and the variables are too numerous to try and maintain one. Our Service & Trip Charge policy is:
CRUM PLUMBING, INC.
SERVICE & TRIP CHARGE GUIDELINES
Effective April 01, 2009
Our standard Trip Charge is $95.00, which includes the first 30 minutes of diagnosis and/or labor. Any time over 30 minutes is charged at $75.00 per hour. We are usually somewhat flexible when the time required is only a few minutes over the 30-minute limit, but technically after 30 minutes the next hour is chargeable along with any additional hours as required. The distance to the job is also a factor. If it is over 20 miles one way, less leeway is allowed for the additional time over 30 minutes.
Any parts or materials required are charged in addition to the Trip Charge. Unless the customer is a Contractor for whom we have an AZ DOR Form 5005 on file, Sales Tax will be added at the local rate (where the job is located).
Emergency Calls are $150.00 for the Trip Charge and first 30 minutes of diagnosis and/or labor. An Emergency is defined as after 5:00pm and before 6:00am Monday thru Friday and anytime on Saturday or Sunday. Holidays and periods the Crum Plumbing office is closed are also Emergency Calls.
Warranty work is No Charge for labor and/or materials, regardless of the time of day or day of the week. Warranty work is not scheduled on holidays or weekends.
Some warranties require pre-approval from the manufacturer or distributor. Each one has its own unique requirements and those requirements prevail.
There may also be special circumstances that do not fit into established categories; such as requiring more than one man. Special pricing will apply.
If special equipment is required, i.e. camera or sewer auger, additional charges will apply.
Please call if additional details are desired
